To return or exchange a product please email us the order number with product code to firstname.lastname@example.org and we will help you with the process.
The 15 days return and exchange policy allows you a timeframe to return or exchange item bought on BAYA STUDIO within a span of 15 days from the date of the receipt of the item. For successful credit of the refund, we expect you to preserve the product in its original condition with tags intact.
Incase of exchange and returns the buyer is responsible to ship the product back to us in original packaging . The cost of shipment in case of exchange and returns will be bared by the customer itself (Shipping Charges will be non-refundable).The company will only cover the cost of shipment from their side.
Please make sure that the returned items are packed securely to prevent any loss or damage during transit, please use a reliable courier service.
Once we receive the product, a confirmation email will be sent to you as soon as we receive the shipment, it goes through a quality check and after its successful completion; we credit the amount to you through store credit only.
In case the product doesn’t pass the quality check, it will be shipped back to you.
The processing of exchanges is subject to the availability of the stock and your address being serviceable for an exchange. Please note that an exchange can be processed only with a different size or colour of the same product. If you wish to return or exchange your item for an alternate product, we suggest you get store credits through the return of the item and utilize them for your next purchase.